Booking and Payment InformationBookings can be made by telephone, by fax, by e-mail or by post.
A booking form MUST be completed for all bookings.
When you sign the booking form you agree to our Booking Conditions. These are also set out in our brochure and are the terms that regulate your contract with Russell Hafter Holidays.
Completed booking forms may be faxed to 01946 862085 from UK fax machines or +44 1946 862085 from other countries.
You can download a Walking Holiday booking form here and a Cycling Holiday booking form here.
On Walking Holidays a deposit of £60 per person is payable on booking. For cycling Holidays the deposit is £75 per person.
We make no surcharge on payment of the deposit by credit card.
We ask for details of a debit or credit card, or a cheque for the amount of the deposit, at the time of booking. Of course, cheques will only be banked and cards charged once we are able to confirm your booking in writing, which may take up to a week.
Please note that once your holiday has been confirmed by us in writing and the deposit has been paid, deposits are not refundable under any circumstances.
Payment of the balance is due 8 weeks before the start of your holiday. If you use a credit card to make this payment, then the amount will be surcharged. See below for details.
We accept payments by Sterling cheque, by bank transfer in Sterling, Euro or Swiss Franks, by debit card and American Express, MasterCard and Visa credit cards. Since it costs us much less to accept payment by American Express, we would ask you to pay this way if possible, when using a credit card.
We make no surcharge for UK Debit Card payments. Our bank treats non-UK debit cards in the same way as credit cards.
The surcharge we make for accepting Credit Cards allows us to recover some, though by no means all, of the cost of accepting these cards.
Credit Card Surcharges due from 10 March 2012
We cannot accept Diners Club or Japan Credit Bureau cards
Mastercard increased the cost of accepting cards issued outwith the European Union on 1 September 2010 and these extra charges are reflected in the table above. This change particularly affects our customers from the USA, Australia, Canada and New Zealand.
Currently, neither American Express nor Visa make such a charge.
You may want to investigate the costs of paying by direct transfer to our bank. Full details will be provided when you book.
There is an extra postage charge of £4 where maps and walking guides are sent to an address outwith the United Kingdom.
There is a further extra postage charge of £4 where rail tickets are sent to an address outwith the United Kingdom.